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Customer Service

Our Customer Service Department is based in the UK, and is the focal point for customer enquiries from all regions and are on hand to help you with any queries you may have. All calls are answered promptly by a qualified and knowledgable team.

If you have a customer service enquiry, call our local rate number on 0845 121 5690.

Feedback from customer surveys confirms that our customers enjoy speaking to real people who can help them with their enquiries and the telephone is their preferred method of contact.

Office opening hours are between 8am and 6pm Monday to Friday, and between 8am and 4pm on Saturdays. Outside of these hours, we have an answer phone service for customers, and messages are actioned promptly at the beginning of the next working day. In normal working hours, over 98% of calls received are answered promptly by the Customer Service team.

The Customer Service team deal with a wide range of queries such as service calls, meter requests, delivery queries, sales enquiries, customer complaints, ordering of new products and much more and are able to deal with 90% of enquiries at the point of contact. Service is an important part of our business and we are always keen to hear feedback on the service provided from our customers.

We carry out regular surveys with both new and existing customers, and this information is then used by the company to make improvements and respond to changes in the market place. We value feedback from our customers as it provides us with valuable information to help us improve the service we offer.

Complaints Procedure

If you are not satisfied with the level of service provided by Buy As You View, you can:

Contact us on 0845 121 5690.
Email Us with your name, contact number and details of your situation.
Write to us at: Buy As You View Limited, Kingsway Buildings, Bridgend Industrial Estate, Bridgend. CF31 3RY

We undertake: