Buy As You View strongly supports responsible lending
Our repayment system offers customers a convenient and manageable way to plan their purchases and gives them complete control over their repayments.
Before a customer can purchase products from Buy As You View, a dedicated, personal Customer Account Manager will conduct a thorough income and expenditure check with them. This personal service ensures that the most suitable and affordable product is selected.
Once this check is complete, a senior member of management will visit the customer’s home within forty-eight hours to independently verify all of the information that has been previously gathered.
With forty years of trading, Buy As You View have become experts at what we do. Our high level of customer referrals - one third of our new customers have been recommended by existing customers - is testament to our efforts.
It is in our best interest not to financially overburden our customers. We want our customers' experience of Buy As You View to be positive, specifically 'the affordable way to buy things for the home'. This will encourage repeat purchases and customers will tell their friends and family about our outstanding products and service.
Despite our expansion to a UK wide operation, the structure of our sales force and our repayment system enables our dedicated Customer Account Managers to develop a good relationship with their customers and allows our customers to continue dealing with a familiar face, rather than a remote organisation.
Payments are collected from the customer's home on a regular cycle. It is the customer's Account Manager who calls to empty the meter. The visit also presents an opportunity for the Customer Account Manager to ensure that the customer is comfortable with their payments and that their personal circumstances have not changed. Personal circumstances will affect the customer's ability to make future payments and it is therefore crucial to arrange transparent payments that both parties are comfortable with. Guidance is always available to help the customer through difficult periods.
There are also a number of organisations that can help.These include The Citizens Advice Bureau and Directgov.
The following organisations will be able to give you contact details for your nearest branch, all of whom can help advise you on making your money go further or dealing with common household debt problems:
Consumer Credit Counselling Service: Full debt help service. Website: www.cccs.co.uk Telephone: 0800 138 1111 Opening times: Monday-Friday 9am-9pm
National Debtline: Full debt help service. Website: www.nationaldebtline.co.uk Telephone: 0808 808 4000 Opening times: Monday-Friday 9am-9pm Saturday 9.30am-1pm
Citizens Advice Bureau: Full debt and consumer advice service with many bureau specialist caseworkers to deal with any type of debt including repossessions and negotiation with creditors. Look up your local CAB centre on: www.adviceguide.org.uk
Community Legal Advice (includes Housing Duty Scheme): Legal advice on a wide range of issues for those on benefits or low income. The Housing Duty Scheme gives free advice to those who are in danger of eviction or repossession by phone and at courts across England and Wales. Website: www.communitylegaladvice.org.uk Telephone: 0845 345 4345 (or text 'legalaid' and your name to 80010 to get a call back) Opening times: Monday-Friday 9am-6.30pm Saturday 9am-12.30pm
Further information can be obtained by emailing email@example.com