Buy As You View Improves Customer Service With £3M Investment in IT Infrastructure
February 03, 2010
Bridgend based retail and consumer finance company, Buy As You View, is investing in excess of £3m in a complete overhaul of its existing IT infrastructure, across its six regional UK offices, including the Bridgend head office, as part of its ongoing commitment to exceptional service provision for both customers and colleagues.
Chief Executive at Buy As You View, Graham Clarke, said: “This represents one of the most significant investments to our business for the last 35 years. With an ambitious five year growth plan, it is vital that we have a firm foundation upon which to build, a key corner stone of which is a scaleable and robust state of the art operating system.”
Project implementation commences this month with the introduction of a new back-office platform for accounting and distribution functions. Subsequent phases will see the introduction of new software for Buy As You View’s Loan Book Management, National Call Centre operation and six regional UK offices.
Additional software around Customer Relationship Management and Service Management will also be in-built to enable further improve the company’s customer offerings, support and service.
Commercial Director at Buy As You View, Andrew Deeley added: “This investment will see our existing 12 year old system replaced with a completely new one that operates on new generation Microsoft applications and technologies that will streamline and communicate seamlessly across our business. Which in turn will provide a more transparent, efficient and intelligent level of service for both our staff and our customers.”
Scheduled for completion by mid of 2011, when the old, incumbent IT infrastructure will be totally switched off, the project will be carefully managed at every stage to mitigate disruption to the business and customers. Working in partnership on this project are Welcom Software, K3 and Microsoft Dynamix.
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