BAYV Improves Customer Experience With New Equipment

Leading retail and consumer finance company, Buy As You View, has invested in a range of new equipment to improve the customer experience and make efficiencies for its field-based sales force.

After a trial period in South Wales, the new equipment has now been rolled out to the six regions in which the company operates.

Buy As You View provide customers with a meter to help them manage their finances and budget for future purchases. Customers will now benefit from a meter upgrade which will allow them access to new levels of customer service. Customers would normally wait until their Account Manager called before getting them to adjust their meter settings or give them a rebate but going forward they will be able to do this either online or through a quick phone call. Better out of hours support and problem resolution will also be provided as a result of being able to remotely access, diagnose and alter meter settings via the GPRS network.

In addition to the meters, Buy As You View have invested in Panasonic Toughbooks for every account manager. The highly durable handheld PCs are continually updated with information from Buy As You View's main database. This will provide account managers with up to date customer records, dynamic appointment scheduling and online performance reports, all designed to make the customer service experience more efficient.

As well as investing in new equipment to benefit customers and account managers, Buy As You View now use Paragon route planning software to determine the best routes for account managers to take when visiting customers on their collection rounds. The Paragon software has been integrated into the Toughbooks, to automatically build the optimum route for remaining jobs on a daily basis, saving time and fuel costs.

Andrew Deeley, Commercial Director at Buy As You View comments:

"We have been trialling these new products in South Wales over 12 months and are delighted that we are now launching them to the rest of the UK. We have made some adjustments in the way that we use the products to really harness the technology available. Feedback from our sales team has been positive, with many of our account managers commenting on the ease of use and speed of the new equipment which allows them to manage their time more effectively."