As a provider of consumer finance, Buy As You View operate in accordance with the requirements of key legislation, namely:
- The Sale of Goods Act
- The Sale and Supply of Goods Regulations
- The Consumer Credit Act
The most fundamental application of the Sale of Goods Act is that we must provide our customers with goods of satisfactory quality that are fit for the purpose they have been purchased for. Similarly, the Sale and Supply of Goods Regulations stipulate that goods must be delivered as described, fit for purpose and of satisfactory quality at the time of sale.
Our total dedication to customer service means that we go far beyond any legal requirements to ensure that our customers are satisfied at all times.
The Consumer Credit Act 1974 regulates consumer credit and hire agreements. Its protections apply to agreements between traders and individuals, sole traders, partnerships and unincorporated associations, but not agreements made between traders and corporate bodies such as limited companies.
The Act lays down rules regarding:
- The form and content of agreements and credit advertising
- The method of calculating the Annual Percentage Rate (APR) of the Total Charge for Credit
- The procedures to be adopted in the event of default, termination or early settlement
- Extortionate credit bargains.
To this end, we make absolutely certain that all of our employees are fully aware of their obligations to our customers, as stipulated by the Act.
The Act also requires that all traders, who make regulated agreements, obtain licences from the Office of Fair Trading. To operate without a licence, which is granted for a period of 5 years, is a criminal offence.
We are members of the Consumer Credit Trade Association (CCTA). All of our marketing literature is checked by the CCTA to ensure that we are working in accordance with the Act.